Table 3 Results of principal component analysis on question items in the first guidance setting
Question item in first guidance setting | First component (basic communication) | Second component (chat prior to guidance) | Third component (entering a room first) | Fourth component (compellation) | Fifth component (self-introduction) |
|---|---|---|---|---|---|
8. Empathy | 0.681 | −0.242 | −0.237 | 0.247 | 0.173 |
5. Attentive listening | 0.680 | −0.324 | 0.267 | 0.116 | −0.033 |
6. Rewording | 0.658 | 0.329 | −0.324 | −0.165 | 0.003 |
11. No dissent or criticism | 0.617 | −0.273 | 0.059 | −0.301 | −0.115 |
7. Summarizing a matter | 0.575 | 0.418 | −0.426 | −0.253 | 0.063 |
12. Open question | 0.553 | −0.415 | 0.316 | 0.014 | 0.346 |
10. Showing assent | 0.463 | −0.169 | 0.341 | −0.063 | −0.311 |
3. Chat prior to guidance | 0.280 | 0.488 | −0.267 | 0.233 | 0.192 |
1. Entering a room first | −0.143 | 0.419 | 0.697 | −0.094 | 0.305 |
4. Calling affectionately | 0.321 | 0.393 | 0.286 | 0.607 | 0.219 |
9. Silence esteem | 0.279 | 0.484 | 0.406 | −0.496 | −0.056 |
2. Self-introduction | 0.231 | 0.287 | 0.161 | 0.341 | −0.757 |
Proportion (%) | 24.3 | 13.4 | 12.2 | 8.8 | 8.5 |